1. Mandatory Company Information

Compliance: Rule 4(2) of Consumer Protection (E-Commerce) Rules, 2020.

• Legal Name of Entity: Vinvo Travel Technologies Private Limited
• Registered Office Address: [Insert Your Registered Address Here]
• Official Website: www.vinvo.in
• Customer Support Email: support@vinvo.in
• Customer Support Number: +91-XXXXXXXXXX

2. Grievance Redressal Mechanism

Compliance: Rule 4(4) of Consumer Protection (E-Commerce) Rules, 2020.

In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

• Name: [Insert Name of Officer]
• Designation: Grievance Redressal Officer
• Email: grievance@vinvo.in
• Address: [Insert Office Address]
• Response Timeline: Acknowledgment within 48 hours; Resolution within 1 month.

3. Pricing & Checkout Transparency

Compliance: Rule 6(3) of Consumer Protection (E-Commerce) Rules, 2020.

Payment Summary:

• Trip Base Price: ₹ [Amount]
• Convenience/Platform Fee: ₹ [Amount]
• GST (5%): ₹ [Amount]
• Total Amount Payable: ₹ [Total] (Inclusive of all taxes)

Note: Vinvo does not charge any hidden "drip" fees at the final stage of payment.

4. Personal Data & Privacy Notice

Compliance: Section 5 of the Digital Personal Data Protection (DPDP) Act, 2023.

We are collecting your Government-issued ID (Aadhar/Passport) and contact details to facilitate identity verification and ensure traveler safety during the trip. This information will be shared with the assigned Trip Captain and local law enforcement as required by state tourism regulations.

• Purpose: Identity Verification & Safety Compliance.
• Rights: You may withdraw consent at any time, though this may result in trip cancellation without a refund.

[ ] I agree to the processing of my personal data for the specified purpose.

5. Refund & Cancellation Policy

Compliance: Standardized for Fair Trade Practice.

• 30+ days before trip: 90% refund (Basis: Standard Consumer Practice)
• 15–30 days before trip: 50% refund (Basis: Operational Cost Protection)
• Less than 7 days before trip: No Refund (Basis: Non-recoverable Vendor Costs)
• Force Majeure (Acts of God): Vinvo Credits (Basis: Section 56, Indian Contract Act)

6. Intermediary Disclaimer

Compliance: Section 79 of the Information Technology Act, 2000.

"Vinvo is a Marketplace E-commerce Entity as defined under the Consumer Protection (E-Commerce) Rules, 2020. Vinvo acts solely as an Intermediary platform connecting Travelers with third-party Travel Partners. We do not own, control, or operate the tours listed. Any deficiency in service, loss, or injury during the trip is the sole responsibility of the Travel Partner (Operator)."

7. Key Law Reference List

• IT Act, 2000 (Sec 79): Protects platform from liability for Partner's actions.
• CGST Act, 2017 (Sec 52): Mandates collection of 1% TCS from Partners.
• DPDP Act, 2023: Governs how you handle traveler and captain data.
• Consumer Protection Rules, 2020: Mandates Grievance Officers and price transparency.